Terms of service

Last updated: 12 November 2026

Thank you for being here. afterbox exists to help you gather what the people you love will need to find, and what you want them to hear, so they're never left guessing. These terms explain what we do, what we ask of you, and what we promise in return. We've written them to be read, not skimmed past.

1. Who we are

We're afterbox ("afterbox", "we", "us").

You can reach us at support@afterbox.co.uk.

2. Who can use afterbox

You must be 18 or over and able to enter into a legal agreement to create an account. You can use afterbox for yourself, to plan for the people you love. You can't create an account on someone else's behalf without their permission.

3. What afterbox does

afterbox lets you:

• Build a record for the people you love most: the accounts, policies, pensions, property and wishes they'd need to know about, and where to find things such as legal documents and crypto wallet keys.
• Leave personal messages (video, voice or written), each addressed to a person you choose.
• Name an executor and the people who should receive something from you.
• Connect your bank accounts (optional), so afterbox can help you spot accounts, policies and subscriptions you might forget.

Your record stays sealed while you're alive. When a death has been verified, afterbox lets each person you named know, gently, and shows them only what you chose for them. Your executor receives a step-by-step guide to settling your affairs.

We also offer family support: guided help for families who have lost someone, whether or not that person used afterbox.

4. What afterbox is not

afterbox is not a will, and it doesn't replace one. We guide you. We don't give legal or financial advice. Nothing on afterbox is legal, tax, financial or investment advice. Your executor and family may still need a solicitor or other professional, for example to apply for probate. Where it helps, we may offer to introduce you to one (see section 10).

afterbox does not hold, move or manage your money or assets, and it is not a password manager.

5. Your account and keeping it safe

• Keep your sign-in details private, and tell us straight away if you think someone else has accessed your account.
• Never store passwords, PINs, full card numbers or security codes in afterbox. We never ask for them, and the service isn't designed to hold them. Record where things are and who to contact, not how to get in.
• You're responsible for keeping your record accurate and up to date. We'll nudge you when things may have changed, but we can't know everything about your life.

6. What you add to afterbox

What you add (your information, messages and documents) stays yours. You give us permission to store, protect, process and deliver it only so we can provide afterbox to you and to the people you name.

Please only add things you have the right to share. Don't use afterbox for anything unlawful, harmful or abusive, including messages meant to frighten, harass or deceive the people who'll receive them.

7. How your record is protected and released

• Sealed while you're alive. No one, including the people you name, can open your record while you're alive.
• Not even afterbox can open your vault. Your record is protected with split-key encryption. The key is divided so that no single party, including afterbox, can open it alone. Releasing it requires a verified death and your executor's own credential.
• Verifying a death. Before anything is released, your executor must give us a death certificate (or equivalent official document). We check it using document checks and, where needed, a person on our team. We may ask for more evidence. We aim to verify quickly, but we can't release anything until we're satisfied a death has genuinely occurred.
• What each person sees. Each person you named sees only what you chose for them.
• If you're wrongly reported as having died: please contact us immediately. Because a release needs a verified certificate and your executor's credential, a false report alone shouldn't open your record, and we'll investigate any attempt.

8. Connecting your bank (open banking)

Connecting your bank is optional. Bank connections are provided through an open banking provider that is authorised by the Financial Conduct Authority to provide account information services. You'll be asked for your consent directly by that provider and your bank, and you can withdraw it at any time. We use read-only information about your accounts and transactions only to help you build your record (for example, spotting a payment to an insurer that may be a life policy). We can never move money.

9. Plans and payments

Subscriptions renew automatically until you cancel. You can cancel at any time in your account settings, and your plan will stay active until the end of the period you've paid for. We'll give you at least 30 days' notice of any price change, and you can cancel before it takes effect.

Your 14-day right to cancel. If you're a UK consumer, you can cancel a new subscription within 14 days of buying it for a full refund. If you ask us to start the service during those 14 days and then cancel, we may deduct an amount for the service you've already used.

If you stop paying, what you've made is never lost. If your paid plan ends, everything you've already created is kept, not deleted, and every message you've left will still be delivered to the people you chose. You just won't be able to add new people or recordings until you resubscribe.

10. Introductions to other professionals

If you choose, we can introduce you to independent professionals, such as a solicitor to write a will, a probate solicitor, an estate agent or an insurer. These introductions are always optional. We may receive a fee if you choose a firm we introduce you to, and we'll always tell you when we do, next to the option. Any service they provide is between you and them, under their own terms.

11. If afterbox ever closes

Your record is only worth something if it outlives you, so we plan for the possibility that afterbox might not be here one day:

• You can download a copy of your record at any time.
• If we ever decide to close the service, we'll give you at least 90 days' notice and help you take your record with you.

12. Changes to afterbox and to these terms

We'll keep improving afterbox. If we make a change to these terms that matters to you, we'll tell you at least 30 days before it takes effect. If you don't agree, you can close your account before then.

13. Closing your account

You can close your account at any time. If you do, we'll delete your record and messages within 60 days, except for anything we're legally required to keep. Once deleted, it can't be recovered, so please download a copy first if you'd like one. We may suspend or close an account that breaks these terms, and we'll tell you why unless the law prevents it.

14. Our responsibility to you

We'll provide afterbox with reasonable care and skill. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer.

Otherwise, we aren't responsible for losses that weren't reasonably foreseeable, for losses caused by information you didn't add or keep up to date, or for the actions of banks, insurers, professionals or other organisations we don't control. afterbox is for personal use; we're not liable for business losses.

15. If something goes wrong

Please tell us first at support@afterbox.co.uk. We'll do our best to put it right. If we can't resolve it, you may be able to use an alternative dispute resolution service, and you can always go to court.

16. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

17. Contact us

afterbox · support@afterbox.co.uk